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CQC pilot will build picture of quality of care in local areas

People and their families who use a range of different health and social care services could in the future learn more about what the quality of care is like across a whole local area as part of a new pilot project being launched by the Care Quality Commission.

Called 'Quality of Care in a Place', CQC has selected Greater Manchester – including a more in-depth look at Salford and Tameside – and North Lincolnshire for a special pilot exercise that will test out how well coordinated health and care services are in local areas.

CQC's Chief Inspector of General Practice and Integrated Care, Professor Steve Field, said:

"One of the most important things we can do as a regulator is to be clear and transparent about the picture of health and social care.

"We already know what an valuable source of information our published reports with ratings are for members of the public. Our new 'Quality of Care in a Place' pilot is really about increasing that level of openness even further by building a picture of what the whole quality of care is like for people living in a particular area – including how well services are co-ordinated.

"As well as identifying any issues that need to be tackled across different organisations and finding out more about health inequalities, we will also use the pilot to highlight examples of good practice that other areas can learn from.

"I'm really pleased we are able to start testing out such an important piece of work that could also tell us more about what impact key issues such as quality of leadership and commissioning have on the quality of care across a local area."

See the CQC website for more information.


Posted by: Abby Hough on August 18th, 2015 @ 3:39 PM

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CQC joins the 'Call to Action' Dementia Words Matter campaign


The Care Quality Commission (CQC) has signed up to an important campaign to show the health and social care regulator’s commitment to best practice in the use of language when talking or writing about people living with dementia.

Dementia Words Matter” is a DEEP Guide, written by people with dementia, that sets out the words and descriptions of dementia that we would prefer are avoided.

Chief Executive at CQC, David Behan, said: “Using language like 'a person suffers from dementia' perpetuates fear and stigma and is completely at odds with the aspirations of people living with dementia. They tell our inspectors that they want to live well and be supported to do so.

“CQC has a vital role in making sure that people receive care that is safe, effective, compassionate and high quality. We know how important language is in ensuring that care is respectful and person-centred.

“Sadly, this understanding is not always shared by the media or other organisations. I am pleased that CQC is supporting this campaign. I hope we can encourage others to reflect on the language they use when talking about people with dementia and be more positive.”

The Call to Action is asking organisations to commit to the “three Cs”: Check words and descriptions used in printed materials against the DEEP Guide; Change any words and descriptions that people with dementia have identified as ones to avoid; and Challenge the bad words whenever seen or heard in newspapers, on TV, on websites and in conferences and meetings.

To read more click the link “Dementia Words Matter”.


Posted by: Abby Hough on August 7th, 2015 @ 10:55 AM

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CQC updates statement on safeguarding


The Care Quality Commission (CQC) continue to work with their partners to look more closely at issues of safeguarding.  CQC have published a statement on safeguarding, which sets out the regulator’s roles and responsibilities for safeguarding and how it carries them out.

This follows the legislative changes and the introduction of the new inspection regime for health and adult social care services in England.  CQC have updated their information on how they work with their partners to make sure people are protected from abuse, neglect and maltreatment.

Sally Warren, Deputy Chief Inspector for Adult Social Care and lead on safeguarding at the Care Quality Commission said: "Safeguarding is everyone's business and CQC has an important role to play alongside our partners. People who use services are at the heart of everything we do.

"Our new safeguarding statement provides a timely update about our roles and responsibilities. It underlines the importance of playing our part effectively, keeping people who use services are at the heart of our work, and acting promptly and appropriately to help keep them safe

The statement on CQC’s Roles and Responsibilities for Safeguarding Children and Adults is available on the CQC’s website.

Posted by: Abby Hough on August 3rd, 2015 @ 12:56 AM

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NHS satisfaction 'risen significantly'

Public satisfaction with the NHS has "risen significantly", according to analysis of the influential British Social Attitudes survey.

Of nearly 2,000 people surveyed, 65% were "very" or "quite" satisfied with the NHS.

It is the second highest recorded level, and outright "dissatisfaction" is at an all-time low of 15%.

A BBC/Populus poll this week suggested the NHS was the most important issue ahead of the general election, in May.

The British Social Attitudes survey, conducted by NatCen Social Research, took place in the autumn, well before the widely reported problems in A&E this winter.

It showed public satisfaction at 65% compared with 60% in 2013.

The analysis of the data, by the King's Fund health think tank, showed:

  • GPs had the highest level of satisfaction, although the figure of 71% is the lowest recorded
  • Satisfaction in A&E stood at 58% and at 69% in out-patient services
  • With dentists the figure was 54%
  • Meanwhile, just 31% were happy with social care services


To read the full article please click here.

Posted by: Susie Melsome on January 30th, 2015 @ 11:18 AM
Tagged with: government, Great Britain, health, NHS

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NHS England issues cold weather alert

NHS England has issued a cold weather alert for the next seven days, warning the public that services could be disrupted and asking vulnerable patients to take extra care.

On its website it says there is a 70% probability of severe cold weather and icy conditions between Monday and Sunday in some regions.

Cold weather increases the risk of heart attacks, strokes and flu.

People can also slip and injure themselves in the ice and snow.

Prolonged periods of cold weather can be dangerous, especially for the very young, very old or those with chronic diseases.

The Met Office says on its website: "After a mild start to Monday colder conditions will gradually spread southeastwards across England today and overnight. Showers will follow, these becoming wintry, even to lower levels at times overnight and also through Tuesday.

"At low levels any snowfall accumulations will be slight, compared to more significant accumulations over higher ground. Icy stretches are also likely to form on untreated surfaces from Monday night, especially across northern England.

"The colder conditions with wintry showers will persist through to Sunday, apart for a milder period Wednesday night when very wet and very windy conditions move east across England. There is some uncertainty for the weekend, but less cold conditions may spread to southern parts for Saturday and Sunday."

To read the full article click here.

Posted by: Susie Melsome on January 13th, 2015 @ 08:59 AM
Tagged with: Common Cold, NHS


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