Showing posts tagged with: CQC

Health regulator problems 'persist'

The health and care regulator for England has yet to win the public's confidence, according to a report by a committee of MPs.

The Care Quality Commission (CQC) was only created in 2009 but has been under fire virtually ever since.

The House of Commons' Health Select Committee said the CQC had still failed to grasp its primary role to ensure patient safety.

To read the full article click here.

17 hospitals with unsafe staffing says Care Quality Commission

Seventeen NHS hospitals are among 26 healthcare providers in England failing to operate with safe staffing levels, the Care Quality Commission has said.

The health watchdog issued the hospitals with warnings in November, after carrying out inspections.

About 16% of hospitals failed to come up to the necessary levels.

To read more click here.

Routes Healthcare are delighted with the feedback from an unannounced inspection from CQC yesterday

A CQC unannounced inspection arrived at the doors of Routes Healthcare yesterday.  Whilst one is always nervous of an inspection, Routes Healthcare always welcome the input of a fresh pair of eyes to identify what can be changed in order to meet with our ethos of excellence in all we do. 

We are awaiting the draft report, but we were advised that the Inspector has no worries or concerns and is really impressed with the systems and the team.  A couple of minor recommendations were made to help us with our continuous improvement programme, so we are all delighted.  Well Done to the team for all their hard work and conscientious efforts to deliver excellence in care.

 To read more about Routes Healthcare CQC reports click here.

Provision of Homecare can be excellent!

A report has been issued showing that 75% of Homecare providers deliver and meet all the standards required.  It is unfortunate that the media have highlighted the 25% that do not. 

Clearly this is unacceptable and CQC thankfully are focused on addressing and raising standards.  Our unannounced inspection last week is a great example of CQC’s ability to walk in off the street and demand to see what is happening.  I believe that most organisations want to deliver excellent care and Routes Healthcare as a provider of Nurses, Care Assistants and Child Care Professionals, strive for this every day.  All you need to do is view our testimonials to see this. 

The report however, is a great opportunity to highlight the need for on-going improvement, something we also support and our commitment to training is clear for all to see.

I am proud to say that Routes Healthcare sit in the 75% of providers that do meet and exceed the standards required.

To read more about CQC and Routes click here.

To read the full article click here.

Initial feedback from the CQC inspection

Please find extracts from the report following CQC's unannounced visit:

As part of our inspection we spoke with the relatives of people who use the service and with healthcare teams who commission services from the agency.

People told us; "It's an excellent service", "We couldn't have coped without them", "They listen to me", "The manager is prompt in responding to any issues or questions" and "Absolutely wonderful".

Comments received from healthcare teams were also very complimentary about the service provided. These included; "The majority of the patients we commission care for are approaching the end of their life and they [the agency] respond quickly, efficiently and flexibly to our patients needs", "The manager is highly professional in her approach" and "They are always able to provide skilled competent carers".

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During our visit we saw that policies and procedures were in place to promote the safety and protection of people. These included information about safeguarding adults and children, whistle blowing and confidentiality.

We looked at a sample of staff files to see what training had been offered to staff in relation to the protection of vulnerable adults and children. We saw that safeguarding adults training was included in the induction training completed by all staff. We were also told that training in child protection procedures had been undertaken several days prior to our visit.

As part of this inspection we spoke with staff. We asked them to tell us what they would do if an allegation of abuse was made to them, or if they suspected that abuse had occurred. What they told us confirmed that they had an understanding of what action should to be taken to ensure people's safety.

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The manager showed us a complaints log where issues had been brought to her attention. Information showed that these had been investigated and the complainant had received a response detailing the findings. We were not aware of any issues or concerns about the service.

We were also shown 'thank you' cards, which had been received by the agency from people complimenting them about the service provided. Some of the comments included; "Wonderful job and incredible kindness", "They [the staff] treated my relative with the respect they deserved" and "They [the staff] gave me peace of mind".

People spoken with as part of our inspection knew who to speak with if they had any issues or concerns and felt confident any issues would be addressed promptly.

A healthcare professional also said; "Any isolated incidence of concern are dealt with promptly ensuring any quality issues are addressed immediately" and "I have no concerns about using this company".