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Showing posts tagged with: government

'24 hour complaints' process needed

Patients, carers and relatives should be able to raise concerns over NHS care 24 hours a day, suggests Health Ombudsman Julie Mellor.

In this week's Scrubbing Up - she explains how she hopes the Clwyd-Hart Review of hospital complaints will help tackle the "toxic cocktail" of reluctance by patients to complain and defensiveness of NHS organisations when addressing complaints and concerns.

To read more about this then please click here.

Posted by: on November 21st, 2013 @ 09:00 AM


Nursing continues to produce courageous whistleblowers, such as Terry Bryan, who helped expose the Winterbourne View scandal and Helene Donnelly, who tried to sound the alarm about care standards at Stafford hospital. But the most famous was, and remains, Graham Pink.

It was in 1990 that Pink – "Mr Pink" to friend and foe alike – touched a national nerve with his principled stand over staffing levels on the elderly care wards where he worked at Stepping Hill hospital, Stockport. His letters to everyone from his immediate managers to the prime minister, setting out in meticulous detail the harsh realities of life on the wards, made compelling, if deeply uncomfortable, reading.

To read the full story click here

I was born in Stepping Hill hospital, the original one on the A6 in Stockport. The twin of a brother with a learning disability, my mother was advised to leave my twin at the hospital, forget he existed and take me home as he would be too hard to look after. I shudder to think what would have become of him had he been left there in 1966. He would probably have spent his whole life living in an institution.

My mother ignored their advice and brought us both home!

Suffice to say we are both thriving and able to tell the tale, this is part of the reason I am passionate about the provision of care and ensure that I always promote best practice and have no qualms about reporting poor practice.

Things change when people speak out and we are dealing with people’s lives at the end of the day.

I am proud to say that Routes Healthcare has a zero-tolerance policy when it comes to any kind of abuse and I share their ethical stance.

I believe that abusers are in the minority and often don’t realize that what they are doing is abuse. We train people to heighten their awareness and provide avenues for them to report poor practice, please use them if you witness abuse.


Reg Storey

Routes Healthcare Training Team.

Posted In : Training
Posted by: Reg Storey on December 2nd, 2013 @ 09:39 AM

Clegg attacks NHS Mental Health Care

Nick Clegg has launched a strong attack on how the NHS treats mental health patients.

In a BBC interview, the deputy prime minister said it was "just plain wrong" to treat the illness as the "poor cousin" of physical health in the NHS.

There remains, he says, "too much prejudice, too much discrimination" around the issue.

Mr Clegg was speaking ahead of a major conference at which the government will unveil its mental health strategy.

A poll from the charity, Time To Change, highlights some of the problems faced by patients.

Its survey of almost 5,000 people with mental health problems found:

  • More than half said that stigma and discrimination associated with mental health was as bad or worse than the illness itself
  • More than a quarter waited for over a year to tell their family about their problem
  • Nearly a quarter of young people said discrimination and stigma stopped them going to school

Mr Clegg said: "There is too much ignorance, too much prejudice, too much discrimination.

"We've got to take this out of the shadows."

To read the full article click here.

Posted by: on January 20th, 2014 @ 09:41 AM

Are your medical records in danger?

Householders across England have started receiving leaflets about a new NHS scheme called Care.data.

The likelihood is most people will simply cast the documents in the bin along with the take-away menus and double-glazing offers.

But to some the data-sharing project represents an attack on privacy and confidentiality. Should we be concerned?

To read the full article please click here.

Posted by: on January 28th, 2014 @ 1:13 PM

Gene tests for prostate cancer may be possible

“Scientists have isolated a set of 13 gene defects that can be used to identify men who are most at risk of developing life-threatening prostate cancer," The Independent reports.

Arguably the biggest challenge in treating prostate cancer is it’s unpredictably. In many men it is slow growing and causes no or very few symptoms. In other men it can be highly aggressive and quickly spread out of the prostate leading to fatal complications. Around 10,000 men die from prostate cancer each year in the UK.

To read more about this please click here.

Posted by: on February 25th, 2014 @ 1:11 PM

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