'24 hour complaints' process needed
Patients, carers and relatives should be able to raise concerns over NHS care 24 hours a day, suggests Health Ombudsman Julie Mellor.
In this week's Scrubbing Up - she explains how she hopes the Clwyd-Hart Review of hospital complaints will help tackle the "toxic cocktail" of reluctance by patients to complain and defensiveness of NHS organisations when addressing complaints and concerns.
To read more about this then please click here.
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