'24 hour complaints' process needed
Patients, carers and relatives should be able to raise concerns over NHS care 24 hours a day, suggests Health Ombudsman Julie Mellor.
In this week's Scrubbing Up - she explains how she hopes the Clwyd-Hart Review of hospital complaints will help tackle the "toxic cocktail" of reluctance by patients to complain and defensiveness of NHS organisations when addressing complaints and concerns.
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