'Take care complaints more seriously,' regulator says
Complaints about health and social care should be taken more seriously, says the Care Quality Commission regulator.
Its report said there was a wide variation in the way complaints were handled across the NHS, primary care and adult social care services in England.
Too often people were met with a "defensive culture", the report said.
Health Secretary Jeremy Hunt has welcomed the move to improve care and said progress had been made.
To read the full article please click here.
- Routes Blog 2020!
- Liverpool CQC inspection achieves a Good
- A huge THANK YOU to all our fantastic field and branch staff!
- Recruitment Opportunity in Newcastle
- Preston has moved
- Tameside's Christmas Toy Collection
- Certificate of Inspiration
- Tameside receive an OUTSTANDING in Care
- Christmas Toy Collection
Most Popular Posts
- Healthcare Assistants wanted in Blackpool to care for a gentleman and lady with spinal injuries
- Routes Healthcare need experienced childminders across the North West of England
- Mental Health campaign receives additional funding
- Accounts & Payroll Trainee Vacancy Routes Healthcare - Macclesfield
- Social Worker Struck Off
- Routes Healthcare Blackpool is committed to the modern apprenticeship scheme
- Routes Childcare - The local company with the Worldwide experience!
- Cancer 'Smart Bomb' Successfully Tested in US
- Personalisation 'at high risk of failure', Norman Lamb told