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Fantastic feedback from CQC's unannounced visit to Blackpool!

Routes Healthcare has received superb feedback following another successful unannounced visit from CQC - this time to our Blackpool Branch.  CQC left with no recommendations at all for the improvement in our provision of Health and Social Care.  

Bev Baxter - Blackpool Branch Manager said "I am very pleased with the recent report from CQC following our unannounced inspection on Monday 18/2/2013.

The team work very hard both in the field and in the office to ensure that we meet the company ethos of excellence in all we do. It was noted by clients that this extends to the back office services as well as the frontline staff.

Blackpool's last report was also excellent and it is could be easy to coast when no recommendations for improvement are noted; however Routes has a listening culture where we strive for continued improvement and all staff and clients regularly make suggestions on how we can improve.

Andrew Healing, Director said  “Congratulations on deserved recognition of your commitment to delivering excellence..”

Posted by: on February 22nd, 2013 @ 10:46 AM

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