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Business Analyst in Rochdale




Business analyst

Routes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital discharge solutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. . At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Business analyst to join our team and propel Routes along their journey into the future of Healthcare.

Role: Business analyst
Hours: Full time hours 35 per week.
Location: Rochdale
Salary: negotiable depending on experience.

Role Overview:
This new exciting, fresh opportunity has arisen to become a key part in the Routes family and be hands on in ensuring high quality standards.
As a Business analyst you will be seen as a wealth of knowledge and support for your team and be expected to:

  1. Collaborating with staff across all functions to ensure all current (As-Is) business processes are documented in a standard format and managed with effective version control.
  2. Gathering information and processing data to identify areas where current (As-Is) business processes could be improved.
  3. Document future state (To-Be) business processes as required to support development of the business including new systems.
  4. Engaging with external partners and suppliers involved in delivering change initiatives to ensure alignment of business processes.
  5. Identify and document any business change requirements that emerge from the future business processes.
  6. Support communications and training to build awareness, ownership and embedding of business processes at function level.
  7. Identify opportunities for continuous improvements which support business growth.
  8. Providing support with ad hoc requests as requested by the Director.

You will work in close partnership with, the Business Process & Sustainability Director, all members of the Senior Management Team and key members of the team across Routes Healthcare to document core business processes.

You will work with all areas of the business to define and document business processes and workflows. You will lead workshops and sessions with key members of staff and produce high quality documentation outputs.

You will collaborate widely and have excellent communication skills and be comfortable facilitating the resolution of any issues between stakeholders.

We are looking for people who displays the right values to keep Routes the leading service provider across the north of England.
We are truly invested in the development of our staff. We have a clear pathway for our employees to learn and adapt into their career aspiriations.

Educated to a minimum GCSE level in Mathematics and English at a grade A*-C or equivalent.

Experience with business process management at a level 3 or above.

Excellent IT skills, and ability to demonstrate advanced use of the Microsoft Office range of programmes including Visio

1-2 years previous experience as a Process / Business Analyst documenting business process

Experience working collaboratively with internal and external stakeholders, with the ability to develop highly effective working relationships

Experience of researching and analysing information and presenting in a concise way

As our commitment to you there are a fantastic range of employee benefits available some of which include:
• 25 days paid holiday
- 8 days paid Bank Holiday
- Extra day off for your birthday
• Opportunity to earn bonus after successful probation period
• Opt in to work based pension
• Full support, to enable you to do your job with confidence
• Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
• Full induction provided.

Key responsibilities:
- Fantastic customer service to clients, commissioners and care staff.
- Growing and developing the service.
- Going the extra mile to provide excellence in all you do.

Above all we want you to enjoy coming to work, have the freedom to be yourself and make a positive impact to clients, care staff, colleagues and commissioners.

If this role sounds like it was tailored made for you please click the apply button on this page and leave a few details. One of our experienced recruiters will contact you in regards to your application.

Due to the volume of applications we receive across the business we aim to respond within 1 – 3 working days, however sometimes this is not achievable so please feel free to contact ourselves.


We are looking forward to hearing from you and kickstarting your career in healthcare.


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