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Healthcare Service Manager - Complex Care in Lancashire




Routes Healthcare – Service Manager

Routes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital discharge solutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. . At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Complex Care Service Manager to join our team and propel Routes along their journey into the future of Healthcare.

Role: Complex Care Service Manager
Hours: Full time hours 35+ per week with additional on-call hours required on a rota basis.
Location: Lancashire
Salary: negotiable depending on experience.

Due to the nature of our business and the role the successful candidate will require to be in possession of a full valid UK driving licence with access to their own vehicle.

Role Overview:
This new exciting, fresh opportunity has arisen to become a key part in the Routes family and be hands on in ensuring high quality standards.
As a Complex Care Service Manager you will be seen as a wealth of knowledge and support for your team and be expected to:

• Be the first port of call to assist with complaints and grievances. To deal with them appropriately, adhering to policy and procedure and notifying CQC as necessary.
• To comply with data protection and confidentiality legislation.
• To ensure health and safety and welfare of all visitors to Routes Healthcare and where appropriate in the field.
• To ensure the service is operated in a manner which reflects company policy as described in company Policies and Procedures, Service User’s Guide and Staff Handbook.
• To maintain regular contact with healthcare workers including appraisals, observations, training and competencies.
• To perform performance reviews/1-1’s 4-6 weekly as a minimum and weekly team meetings with the service team.
• To complete CQC statutory notifications when required to do so.
• To comply with all mandatory legislation in order to provide care solutions to Clients. E.g. the Care Act 2014, Care Standards Act, Employment Law, AWR, Pensions Act, Working Time Regulations and CQC Outcomes.
• To complete Risk Assessments as necessary, in line with current legislation. These may include field-based assessments, worker and client assessments.
• To ensure accurate payroll information such as add/deds, petty cash, DBS payments and timesheets are submitted to meet the required deadline.
• To keep pay rates and charge rates for all temporary roles in line with Agenda for change, NHSP and other agencies to ensure Routes Healthcare remains competitive and fair at all times.
• To ensure all steps are taken to assess the ability of clients to pay promptly before doing business, to gain optimum results from sales and service efforts.

We are looking for people who displays the right values to keep Routes the leading service provider across the north of England by being professional, friendly, trustworthy face of our service delivery.
We are truly invested in the development of our staff. We have a clear pathway for our employees to learn and adapt into their career aspiriations.


NVQ Leadership & Management or equivalent Level 5 or equivalent
Create & record a minimum of 5 days relevant CPD per year to ensure up to date knowledge of good practice

  • CQC and Compliance (Preferred)
  • Experience of Managing Complex Care

As our commitment to you there are a fantastic range of employee benefits available some of which include:
• 25 days paid holiday
- 8 days paid Bank Holiday
- Extra day off for your birthday
• Opportunity to earn bonus after successful probation period
• Opt in to work based pension
• Full support, to enable you to do your job with confidence
• Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
• Full induction provided.

Key responsibilities:
- Provision of safe care.
- Empowering clients to make choices about their own care provision.
- Fantastic customer service to clients, commissioners and care staff.
- Growing and developing the service.
- Going the extra mile to provide the excellence in all you do.

Above all we want you to enjoy coming to work, have the freedom to be yourself and make a positive impact to clients, care staff, colleagues and commissioners.

If this role sounds like it was tailored made for you please click the apply button on this page and leave a few details. One of our experienced recruiters will contact you in regards to your application.

Due to the volume of applications we receive across the business we aim to respond within 1 – 3 working days, however sometimes this is not achievable so please feel free to contact ourselves for an update on 07519380804


We are looking forward to hearing from you and kickstarting your career in healthcare.



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