Here at Routes we are passionate about ensuring all of our clients receive a continually high standard of care. To ensure this is carried out we use a Clinical Governance framework, proactively seeking feedback from our clients, making changes where needed and continuously supporting, valuing and developing our Staff. This helps us ensure that our clients always receive the right care, at the right time and by the right person in a safe environment.
The remit of Clinical Governance is a wide one, which touches on at least seven areas of working practice. These are known as the “seven pillars”, and are:
1. Risk Management - ensuring robust systems are in place to understand, monitor and minimise the risks to Clients and Staff and to feel safe to admit mistakes so we can share what we have learnt.
2. Clinical Audit - to ensure that clinical practice is continuously monitored and that deficiencies in standards of care are remedied.
3. Education, Training and Continuing Personal and Professional Development - to ensure that staff are competent in doing their jobs and to develop their skills so that they are always up to date.
4. Clinical Effectiveness - ensuring that everything we do is designed to provide the best outcomes for our clients’ "the right thing to the right person at the right time in the right place”.
5. Information - ensuring Client and Staff data is up-to-date and confidential.
6. Client and Carer Experience and Involvement - ensuring our clients are involved in the delivery of the service to increase quality and suitability.
7. Staffing and Staff Management - reviewing recruitment and management of staff, working conditions, performance and staff retention.
Clinical Governance takes a holistic approach because it is difficult to look at any of the seven pillars in isolation of the others. For example, evidence of clinical effectiveness (standards) will rely on information on training.
Routes ethos is “Excellence in all we do”. This means:
- We will continuously improve standards of care to our clients, proactively seeking their feedback.
- We will continuously support, value and develop our Staff.
- We will work in partnership with our private and NHS colleagues for best clinical practice.
- We will celebrate what we already do well and we will work in an honest and open way, being transparent about what we need to improve.
This is all to ensure that our clients receive the right care at the right time by the right person in a safe environment.