We are extremely proud of the service which we provide to both our clients at Routes Healthcare and would like to share with you a selection of testimonials we have received from our clients.
I am delighted with the services offered by Routes Healthcare for one of my clients. They have managed to source a capable and enthusiastic team, who are resourceful and supportive to the client and their family. They have gone out of their way to research possible activities, enable support at short notice and ensure that adequate training for staff has been provided. I have no reservations in recommending Routes Healthcare to other case managers.
Please accept my most sincere thanks for all you did for D whilst he was at home. The loving care and respect you gave him was a great comfort for us both. Words are inadequate at a time like this but without your help and support, we would have been unable to manage. It was D’s wish that he remained at home and thank God that wish was granted. Deepest gratitude to you all.
We have been very happy with the service we have received. The staff have worked to a high standard in an environment which can be difficult for visiting staff. I would be happy to recommend Routes – excellent quality and competitive process.
I am writing to say thank you for all the care and attention you gave to my mother during her illness. Knowing that someone from your organisation was going around twice per day, gave me the peace of mind for which I am grateful for.
I would just like to send my gratitude for all the care and attention which was shown to my mum by every member of your team whilst she was in stages of end of life. Myself & my sister cannot thank you enough for your friendly and very professional staff making my mums last days very comfortable.
I'm emailing on behalf of my grandma as she would like to give feedback on the carers that come to help her on a daily basis. She is truly grateful for everything they do and just wanted to let you know how much she appreciates them all. From the care they give, taking time to have a chat and always making her laugh, she feels very well looked after.
I worked with Routes during a highly sensitive time at one of our services. I chose to work with Routes Healthcare due to the positive feedback we have received regarding the efficiency of how they work and also the quality of staff supplied. The feedback has been really positive, their staff are good and efficient.
Kate, Resourcing Consultant
Without Routes Healthcare this client would not have been able to live independently at home. The carers are excellent and able to support the client’s complex needs with PEG and nebulised medication, non-invasive ventilation and cough assist, as well as supporting him emotionally. Routes carers are the best I have ever had the pleasure of working with and this is the best example of working in partnership that I have been involved in.
NHS Community Specialist Nurse
Routes Healthcare have always worked well in partnership with the district nurses. In the case of this particular client the district nurses go in x 3 per week but due to the carers expertise, this is only a support call because the carer supports the district nurses so well and they are so efficient. Without Routes Healthcare this client would probably not be here, and certainly would not be able to live at home.
The carer is excellent, she liaises appropriately with the district nurses and knows everything about the client. The visit is a very challenging and distressing one and the client is often abusive to Diane due to his frustration with the disease process (MND) but the carer understands this and works hard to support him emotionally in very difficult circumstances. The managers from the office have also been out regularly and they always communicate well with us.
Routes are the best agency I have ever had the pleasure of working with and this is one of the best examples of working together that I have been involved in. I used to work in Bradford before moving to Rochdale and I have previously had clients cared for by Routes in that area too so I know that the whole company has the same values. Routes are the only agency who will support the district nurses with things like PEG feeds and PEG medications. The staff are very well trained and efficient and use their initiative.
District Nurse working with Routes Healthcare