Amy Littlewood appointed Service Manager for Complex Care Yorkshire

We’re really pleased to share that Amy Littlewood has been appointed as our Service Manager for Complex Care Yorkshire. Amy has been with us for three years, and seeing her step into this role is something we’re really proud of.

Amy’s route in care

Amy has worked in health and social care for over 20 years, and qualified as a registered nurse in 2008. She spent several years as an NHS nurse in neurological and rehabilitation care, supporting patients, including people with spinal injuries, and helping them get home safely from hospital.

She joined Routes as a Nurse Case Manager, overseeing care packages for clients with complex care needs at home. She advocated for her clients, working alongside NHS professionals, social care teams and case management companies to make sure each person had the right care and support around them.

As Clinical Lead for complex care across the North East and Yorkshire, Amy then led on quality and clinical governance. She audited care records, medication and clinical practice, and worked with the teams to turn what she found into real improvements. When our Yorkshire and North East regions separated, she stepped up as Acting Service Manager.

Leading complex care in Yorkshire

Amy now leads our case managers and care workers across Yorkshire. She makes sure the care we provide is safe, consistent and centred on each person, and works closely with clients, their families and the commissioners who fund their care.

She brings first-hand experience of both hospital discharge and care at home, along with a strong grounding in clinical governance. For the people we support and the professionals who refer to us, that means a service led by someone who understands what it takes for complex care at home to work well.